About Ashley Verrill

Ashley Verrill is a market analyst with Software Advice. She has spent the last six years reporting and writing business news and strategy features. Her work has appeared in myriad publications including Inc., Upstart Business Journal, the Austin Business Journal and the North Bay Business Journal. Before joining Software Advice in 2012, she worked in sales management and advertising. She is a University of Texas graduate with a bachelor's degree in journalism.

The Great Social Customer Service Race [Infographic]

Social Customer Service Race

Note: Scroll down for infographic Brand giants such as Apple, Pepsi and Visa receive thousands upon thousands of messages per day on Twitter and it’s not reasonable for them to respond to everything. However, it’s a good idea to utilize a method or process for selecting the most important messages and responding positively and efficiently.Continue Reading …

3 Dreamforce-Inspired Tips for Social Customer Service

Customer Service

An estimated 90,000 people descended on San Francisco last week for the biggest cloud computing event of the year–Dreamforce 2012. The gathering featuring hundreds of learning sessions, panel discussions and keynotes. But that’s not where I picked about some of the most useful tips. One unique demonstration – dubbed the “Salesforce Service Cloud Call Center”Continue Reading …

Let us help you grow your business
Newsletter Signup

Newsletter Signup

Subscribe to our weekly newsletter for helpful tips on marketing your business.

Site Seal

Copyright © 2014, Dex Media, Inc. All rights reserved.