Helping Employees Take Ownership

Customer Focus

What does it mean to take ownership? According to Teri Yanovitch, a former trainer for Disney and current customer-service consultant, “Delivering world class service is not a series of techniques, but it is a culture and way of life within an organization. It requires each employee to take ownership of the customer experience by engagingContinue Reading …

How Not To Host Customer Holiday Parties

how not to host customer holiday parties

Once your company reaches a certain size and you begin to deepen your client relationships, hosting a party around the holidays may seem like a good idea. In truth, a well-planned party can show your clients how much you appreciate their business and look forward to continuing the relationship. When done right, customer holiday partiesContinue Reading …

5 Essential Candidate Interview Questions Every Employer Should Ask

5 Essential Candidate Interview Questions Every Employer Should Ask

It has been said that a business is only as good as its people and, as a small business owner, you would most likely agree.  Especially in today’s business environment, hiring the right people is more crucial than ever. Whether you’re a B2B (business to business) or B2C (business to consumer), competition in virtually everyContinue Reading …

Volunteering As A Team Building Exercise


As the holidays draw near, there are no shortage of charities and other organizations in need of volunteers. If you have a little free time, it’s always a rewarding experience to share your time and talents with those in need. Of course, if you can spare some of your employees, volunteering as a team buildingContinue Reading …

The Secret To Coaching Dynamic Teams

Some teams make it a pleasure to leap out of bed and start the workweek each Monday morning. Operations run like a well-oiled machine and your sales team stays busy and makes the sales happen. On the surface, it would seem as though there’s little left to do in the way of coaching. But beneathContinue Reading …

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